Technical Support Representative

J-K Network Services; Pampanga; On-site; PHP 301,320 - 446,400; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A BPO company in Pampanga is looking for a Technical Support Representative to identify training needs and lead cross-cultural teams. The ideal candidate should have at least 2 years of experience in a similar role, possess effective training skills, and be amenable to work in shifting schedules. This position offers competitive compensation and various benefits including HMO for employees and dependents.

Qualifications

• 2 years of experience as a trainer in BPO/shared services industry.
• Experience in Tech Support or Service Desk.
• Basic knowledge of research methodology.

Responsibilities

• Identify training needs accurately.
• Possess effective training techniques.
• Work closely with various functions and stakeholders.

Skills

Effective communication

Conflict management

Team leadership

Education

Graduate of any 4-year course

Job description

Overview

Position: Technical Support Representative
Company: BPO
Work Location: Clark Pampanga
Salary: 27,000-40,000 gross
Schedule: Work onsite/Shifting Schedule

Responsibilities

• Ability to identify training needs accurately.
• Possesses effective delivery/training techniques and methods.
• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
• Ability to work closely with various functions and stakeholders
• Building and leading cross-cultural teams
• Conflict management

Benefits

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually

Qualifications

• Graduate of any 4-year course.
• Experience with 2 years of experience as a trainer in BPO/shared services industry.
• With experience in Tech Support or Service Desk
• Good oral and written communication.
• Amenable to work in shifting schedules in Clark.