BPO Service Desk Trainer - Clark, Pampanga

TASQ Staffing Solutions; Angeles; On-site; PHP 536,000 - 804,000; Full time

Benefits offered by this job

Quarterly bonuses

Free HMO and dependents

Life Insurance

Career development

Job summary

TASQ Staffing Solutions is hiring an Onsite BPO Service Desk Trainer for Clark, Pampanga. The role focuses on identifying training needs, designing curricula, developing content, and delivering impactful sessions onsite.

The ideal candidate has at least 4 years in BPO, with 2 years as a trainer, strong communication, and willingness to work rotating shifts within Clark. The package includes quarterly bonuses and health coverage for the employee and dependents.

Qualifications

• Bachelor's degree in any field.
• Minimum 4 years total BPO experience, including at least 2 years as a trainer.
• Background or knowledge in Tech Support or Service Desk preferred.
• Excellent oral and written communication skills.
• Willing to work in shifting schedules in Clark.
• Able to work onsite.
• Quarterly performance bonuses.
• Excellent career development opportunities and fast-track progression.
• Maintain a healthy work-life balance.
• Free HMO and Life Insurance coverage for the employee and two dependents.
• Located within the Central Business District area.

Responsibilities

• Training Needs Analysis: identify training requirements and provide follow-up support.
• Curriculum and Course Design: design end-to-end training courses.
• Content Development: develop materials following standard methodologies.
• Course Delivery: use effective training methods for sessions.
• Research Methodology: conduct ethical, guided research.
• Partnering: collaborate with client teams and stakeholders across cultures.
• People Management: build and lead cross-cultural teams, manage conflicts.
• Planning, Organizing and Admin Skills: handle attendance, evaluations, feedback, scheduling, and coordination.

Skills

BPO experience

Trainer experience

Communication skills

Onsite work

Shift work

Education

Bachelor's degree

Job description

About the job BPO Service Desk Trainer - Clark, Pampanga

About the Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite

Responsibilities:

• 1. Training Needs Analysis:
  • Accurately identify training requirements.
  • Provide follow-up support on the floor to reinforce learning and enhance performance.
• 2. Curriculum and Course Design:
  • Demonstrate comprehensive understanding of end-to-end course design methodologies.
• 3. Content Development:
  • Develop content thoroughly, following appropriate methodologies from start to finish.
• 4. Course Delivery:
  • Employ effective training techniques and methods for delivering sessions.
• 5. Research Methodology:
  • Possess basic knowledge of research principles to conduct ethical and effective research with guidance.
• 6. Partnering:
  • Collaborate effectively with various functions and stakeholders.
  • Work closely with client teams and communicate effectively across cultures.
• 7. People Management:
  • Build and lead cross-cultural teams.
  • Manage conflicts efficiently.
• 8. Planning, Organizing, and Administrative Skills:
  • Handle administrative tasks such as attendance, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.
  • Schedule training sessions efficiently, optimizing available resources.
  • Ensure timely execution of training plans and delivery.
  • Identify opportunities to improve team and process efficiencies.

Requirements:

• Bachelor's degree in any field.
• Minimum of 4 years of total BPO experience, including at least 2 years as a trainer in BPO or shared services.
• Background or knowledge in Tech Support or Service Desk preferred.
• Excellent oral and written communication skills.
• Willing to work in shifting schedules in Clark.
• Able to work onsite.
• Quarterly performance bonuses.
• Excellent career development opportunities and fast-track progression.
• Maintain a healthy work-life balance.
• Free HMO and Life Insurance coverage for the employee and two dependents.
• Located within the Central Business District area.