Account/Process Trainer (Clark Pampanga) | Onsite

TASQ Staffing Solutions; Angeles; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Fair work-life balance

HMO and Life Insurance for employee and dependents

Job summary

A staffing solutions company in Angeles, Philippines is seeking a qualified trainer with BPO industry experience. The role requires expertise in curriculum and course design, effective communication, and analytical ability. Enjoy benefits like a performance bonus and HMO for the employee and two dependents, along with opportunities for career growth and a fair work-life balance.

Qualifications

• At least 2 to 3 years trainer experience in the BPO industry.
• Preferably with background or knowledge in Tech Support.

Responsibilities

• Conduct training needs analysis and support learning.
• Design curriculum and courses effectively.
• Develop content using appropriate methodologies.
• Deliver training effectively and efficiently.
• Understand and apply research methodologies.

Skills

Training experience in effective communication

Customer service

Technical support

Excellent oral and written communication skills

Analytical ability to examine data

Education

Graduate of any 4-year course

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Work Setup

Onsite (Clark Pampanga)

Shift

Shifting Schedules

Responsibilities

• Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.
• Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills

1. CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
2. Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
3. High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
4. Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
5. Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements

• Graduate of any 4-year course.
• At least 2 to 3 years trainer experience in the BPO industry.
• Preferably with background or knowledge in Tech Support.
• Excellent oral and written communication.

Benefits

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.