Technical Support Representative

Nityo Infotech Inc.; Laguna; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job Training

Job summary

Nityo Infotech Inc. is seeking a Technical Support professional to assist customers by phone, email, and chat, diagnosing software and hardware issues, and documenting resolutions in the ticketing system.

You will collaborate with engineering and product teams to resolve complex problems and contribute to user guides and training materials, thriving in a fast-paced, customer-centric environment with focus on empathy and clear communication.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 1–3 years of experience in a technical support role.
• Strong problem-solving skills and ability to communicate technical information clearly.
• Ability to work under pressure and maintain composure with customers.
• Patience and empathy towards customer issues.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues to ensure customer satisfaction.
• Document all interactions and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to escalate and resolve complex technical problems.
• Assist in the development of user guides and training materials to enhance user understanding.

Skills

Problem-solving

Communication skills

Under pressure handling

Patience and empathy

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing system

Job description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

Professional Development

Job Training

Description

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues to ensure customer satisfaction.
• Document all interactions and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to escalate and resolve complex technical problems.
• Assist in the development of user guides and training materials to enhance user understanding.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
• Experience Level: 1-3 years of experience in a technical support role.
• Skills and Competencies: Strong problem-solving skills and ability to communicate technical information clearly.
• Responsibilities and Duties: Ability to work under pressure and maintain composure with customers.
• Qualities and Traits: Patience and empathy towards customer issues.
• Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks.