Customer Service Representative

Work-1 Manpower Recruitment Services; Pampanga; On-site; PHP 200,880 - 267,840; Full time

Job summary

Work-1 Manpower Recruitment Services is seeking a dedicated Customer Service professional for our local accounts in Pampanga, Philippines. The role emphasizes onsite call center work, delivering excellent service across various channels and resolving inquiries efficiently.

Candidates should have 0-2 years of experience, strong English language skills, and a teamwork mindset. This position expects adaptability to shifts within a dynamic call center environment.

Qualifications

• High School Diploma or equivalent preferred.
• 0-2 years of experience preferred.
• Proficiency in English, customer service, and technical skills.
• Strong work ethic, team player, and interpersonal skills.

Responsibilities

• Onsite work with a focus on handling Local Accounts.
• Provide exceptional customer service and support to clients.
• Respond to customer inquiries and resolve issues effectively.
• Maintain customer records and update information as required.
• Collaborate with team members to enhance customer experience and streamline processes.

Skills

English Language

Customer Service

Technical Skills

Team Player

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service and support to clients through various communication channels.
• Respond to customer inquiries and resolve issues effectively and efficiently.
• Maintain customer records and update information as required.
• Collaborate with team members to enhance customer experience and streamline processes.
• Stay informed about product updates and promotions to effectively assist customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred
• Experience Level: 0-2 years
• Skills and Competencies: Proficiency in English Language, Customer Service, and Technical Skills
• Qualities and Traits: Strong Work Ethic, Team Player, and excellent Interpersonal Skills
• Responsibilities and Duties: Onsite work with a focus on handling Local Accounts
• Working Conditions: Call Centre environment with varying shifts

English Language Customer Service Team Player Strong Work Ethic Technical Skills Call Centre Interpersonal Skills Local Account Onsite Work