Customer Support Representative (Open for Fresh Graduates)

A7 Recruitment; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Bonuses and commission

Healthcare and Life Insurance

Generous paid time off

Training and development opportunities

Job summary

A recruitment firm in Cebu City is looking for a Customer Support Representative. This role welcomes fresh graduates and requires no prior experience, focusing on troubleshooting and customer interaction. Candidates with excellent English communication skills and a passion for technology will thrive. The company offers a competitive salary, bonuses, health insurance from Day 1, and opportunities for training and development, fostering a great work-life balance.

Qualifications

• No experience or fresh graduates welcome.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in troubleshooting skills is beneficial.

Responsibilities

• Customer Interaction & Support
• Problem Solving & Issue Escalation
• Documentation & Record-Keeping
• Team Collaboration

Skills

Excellent English communication skills

Troubleshooting

Customer service

Sales experience

Education

At least 2nd year College Level or Graduate of any 2-year course

Open to Senior High School graduates

Tools

Content Management Systems

Website Development

Webhosting

Job description

Customer Support Representative

Location: Cebu IT Park (Onsite, Nightshift/Shifting)

Start Date: ASAP

Who We’re Looking For: No experience or fresh graduates welcome — enthusiastic individuals with a passion for troubleshooting, support, technology, and sales.

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course (for no experience applicants)
• Fresh graduates are welcome
• At least 6 months sales/customer service experience is an advantage
• Open to Senior High School and Old Curriculum High School graduates
• Knowledge in Website Development, Webhosting, and WordPress is an advantage
• Familiarity with Content Management Systems is an advantage
• Basic email knowledge and troubleshooting skills are an advantage
• Excellent English communication skills

Job & Company Highlights:

• Competitive salary + bonuses + commission
• Generous paid time off and night differential
• Healthcare and Life Insurance coverage on Day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-life balance with leave credits
• Training and development opportunities

Responsibilities

• Customer Interaction & Support
• Problem Solving & Issue Escalation
• Documentation & Record-Keeping
• Team Collaboration