IT Support Staff

Nextix Inc. - Cebu; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading IT services company in Cebu is seeking an IT Support Staff member. The role includes providing technical assistance, troubleshooting issues, and maintaining IT systems. Ideal candidates should be proficient in operating systems and possess strong problem-solving skills. A Bachelor's degree in IT or related field is preferred, along with relevant experience in IT support.

Qualifications

• Proven experience in IT support or a related field.
• Strong knowledge of computer systems, networks, and troubleshooting techniques.
• Ability to work under pressure and manage multiple tasks effectively.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Perform system updates, patches, and backups to ensure security and reliability.

Skills

Technical support

Troubleshooting

Communication skills

Problem-solving

Time management

Education

High school diploma or equivalent

Bachelor’s degree in IT or related field

Tools

Windows

macOS

Linux

Active Directory

VPN

Ticketing systems

Job description

On-site - Cebu Fresh Graduate/Student Bachelor Full-time

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Job Description

IT Support Staff provide technical assistance and support to ensure the efficient operation of an organization’s IT systems. This role involves troubleshooting hardware and software issues, maintaining systems, and assisting end-users with technology-related needs. IT Support Staff are crucial in minimizing downtime and improving overall productivity.

Key Responsibilities:

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Perform system updates, patches, and backups to ensure security and reliability.
• Proven experience in IT support or a related field.
• Strong knowledge of computer systems, networks, and troubleshooting techniques.
• Proficiency with operating systems (e.g., Windows, macOS, Linux) and office software.
• Familiarity with IT tools such as Active Directory, VPNs, and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and manage multiple tasks effectively.
• High school diploma or equivalent (Bachelor’s degree in IT or a related field preferred).

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