Customer Service Representative

Fiohn Engineering Technology Co.; Laguna; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

Fiohn Engineering Technology Co. in Laguna, Philippines, is seeking an entry-level Customer Service Associate to support clients via phone, email, and chat. You will respond to inquiries, resolve issues, and maintain accurate records, delivering friendly, professional service.

This role offers remote or in-office work with flexible hours, an opportunity to learn product information, and collaboration with the team to improve service delivery while building customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• Entry-level (0-2 years) experience.
• Strong communication and interpersonal skills.
• Ability to multitask and handle difficult situations.
• Positive attitude and willingness to learn.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Handle customer inquiries and resolve issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Assist customers in understanding product information and services offered.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.

Skills

Strong communication and interpersonal

Multitasking and handling difficult sh

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Handle customer inquiries and resolve issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Assist customers in understanding product information and services offered.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0-2 years)
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Ability to multitask and handle difficult situations
• Qualities and Traits: Positive attitude and willingness to learn
• Working Conditions: Remote or in-office environment with flexible hours available