IT Operations Technician - Desktop & Telephony

Concentrix; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Concentrix Quezon City is seeking a Technical I for IT Operations to support end users, troubleshoot PC and software issues, and assist with installation, configuration, and upgrades of desktop equipment and telephony systems at the PHL Quezon City site.

The role involves on-site responsibilities, collaboration with internal teams, and participation in routine maintenance and training activities. It offers full-time employment in a technology-focused environment.

Responsibilities

• Assist all end users with general computer operation and desktop application software questions and problems.
• Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.
• Responsible for correcting any problem with technical equipment at a call center site.
• Responsible for the operation, installation and configuration phase of desktop computer equipment.
• Provide telephony support in performing installation and troubleshooting on telephone sets, voice mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits.
• Perform hardware and software upgrades to peripheral equipment.
• Assist with hardware and software upgrades to Production and Administration phone switches.
• Install and maintain facility wiring infrastructure.
• Identify and/or assist with resolution to customer access issues.
• Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance.

Job description

Concentrix Quezon City is seeking a Technical I for IT Operations to support end users, troubleshoot PC and software issues, and assist with installation, configuration, and upgrades of desktop equipment and telephony systems at the PHL Quezon City site.

The role involves on-site responsibilities, collaboration with internal teams, and participation in routine maintenance and training activities. It offers full-time employment in a technology-focused environment.