Technical Support Engineer

Concentrix; Quezon City; Hybrid; PHP 450,000 - 600,000; Full time

Job summary

Concentrix in Quezon City is seeking a motivated Technical Support Engineer to join our global technology and services team. The role focuses on technical troubleshooting, end-user support, and collaboration with network and infrastructure teams to resolve complex issues.

You will diagnose problems, provide effective solutions, and escalate where needed while delivering excellent customer service. This on-site role offers opportunities across multiple tech domains in a dynamic, customer-centric

Qualifications

• Experience in Technical Support, Helpdesk/Service Desk, or related IT functions.
• Strong troubleshooting and problem-solving skills.
• Knowledge of hardware, software, networking, and enterprise technologies.
• Good written and spoken communication skills.
• Ability to diagnose issues and escalate appropriately.
• IT certifications are an advantage.

Responsibilities

• Provide technical support to end users in a fast-paced environment.
• Diagnose and resolve hardware and software issues or escalate.
• Assist with network connectivity problems and IT infrastructure support.

Skills

Technical troubleshooting

End-user support

Networking fundamentals

Verbal communication

Written communication

Customer-service orientation

Willingness to work varying schedules

Tools

Windows/Linux administration

Microsoft 365

Active Directory

TCP/IP basics

VPN

Job description

Job Title: Technical Support Engineer Job Description

This evergreen requisition is intended for technology professionals with experience in technical troubleshooting, end-user support, networking, systems, infrastructure, and related IT functions. Candidates will be considered for opportunities based on their technical expertise, experience, and alignment with available business requirements.

Potential opportunities may include:

• Helpdesk / Service Desk
• Technical Support
• Desktop / End-User Support
• Network Support / Network Engineering
• Systems / Infrastructure Support
• Application Support
• NOC / IT Operations
• Cloud or Security Support
• Other related technical roles

General Qualifications

• Experience in Technical Support, IT Helpdesk/Service Desk, Networking, Systems, Infrastructure, or other related technology functions.
• Strong technical troubleshooting and problem-solving skills.
• Knowledge of relevant hardware, software, networking, operating systems, or enterprise technologies depending on area of specialization.
• Good verbal and written communication skills.
• Ability to diagnose technical issues and provide appropriate solutions or escalation.
• Customer-service orientation, particularly for user- or client-facing technical roles.
• Relevant IT certifications are an advantage.
• Willingness to work on varying schedules and work arrangements depending on business requirements.

Possible Technical Skills Experience may include technologies such as Windows/Linux, Microsoft 365, Active Directory, TCP/IP, LAN/WAN, VPN, routing and switching, firewalls, servers, cloud platforms, virtualization, ITSM/ticketing systems, monitoring tools, and other enterprise technologies.

Location: PHL Quezon City - EXXA Tower, 8th Floor

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.