IT Operations Technician – Onsite Support & Troubleshooting

Concentrix Philippines; Quezon City; On-site; PHP 300,000 - 500,000; Full time

Job summary

Concentrix Philippines is seeking a Technical I for IT Operations in Quezon City. You will join the Information Technology and Global Security team to deliver infrastructure, software solutions, and security for staff and clients.

Responsibilities include coordinating with engineering groups, performing basic telephony support, and handling hardware/software upgrades while maintaining inventory and backups. Strong communication and AD/Microsoft Office skills are required.

Qualifications

• Bachelor’s degree in related fields from a four-year college or university with 1 year of relevant experience.
• Excellent written and verbal communication skills; ability to multi-task and meet deadlines.
• Detail oriented and capable of following complex processes precisely.

Responsibilities

• Coordinate with smart hands across portfolio and engineering workgroups.
• Provide basic telephony support including installation and troubleshooting of phones and voicemail.
• Perform hardware and software upgrades on peripheral equipment.
• Attend to break/fix engagements as required by Situation Management.
• Prepare, maintain and submit reports of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated as directed.
• Handle onsite server backups.
• Provide on-call technical support as needed.
• Clear 60-70% of time on trouble tickets and orders; correct errors as required.
• Complete all mandatory trainings within allotted timeframes.
• Participate in regular 1:1 meetings with manager and direct reports.

Skills

Effective communication

Detail oriented

Multi-tasking

Education

Bachelor’s degree in related fields

Tools

Active Directory

Microsoft Office

Job description

Concentrix Philippines is seeking a Technical I for IT Operations in Quezon City. You will join the Information Technology and Global Security team to deliver infrastructure, software solutions, and security for staff and clients.

Responsibilities include coordinating with engineering groups, performing basic telephony support, and handling hardware/software upgrades while maintaining inventory and backups. Strong communication and AD/Microsoft Office skills are required.