Technical Support Engineer – Cybersecurity & Infra (Hybrid)

N-able Technologies Ltd.; Taguig; Hybrid; PHP 420,000 - 650,000; Full time

Benefits offered by this job

Medical and dental insurance

PTO & holidays

Volunteer days

ESPP – Employee Stock Purchase Program

Pension plan

Internet allowance

Pantry allowance

Volunteer fundraising opportunities

Learning program

Hybrid work model

Job summary

N-able Technologies Ltd. in the Philippines is seeking a Technical Support Engineer to diagnose and resolve complex issues across server, network, email, and endpoint security, ensuring reliable protection and performance for customers.

You will deliver high-quality service via phone, email, and chat, document cases meticulously, collaborate with cross-functional teams, and prioritize incidents within our service management framework.

Qualifications

• 2+ years of troubleshooting server, network, email and endpoint security issues.
• Strong knowledge of Windows Server OS, AD, GPO, DNS, and logs.
• Experience with Bash, PowerShell or Python scripting is desirable.
• Familiarity with virtualization platforms, Linux, MacOS, SQL administration, and backup technologies is a plus.
• 2+ years of phone, email and chat support with accuracy.

Responsibilities

• Deliver high-quality service to partners via phone, email, and chat, owning end-to-end resolution of issues.
• Combine technical knowledge with problem-solving and cross-functional collaboration to provide excellent support.
• Document cases thoroughly and maintain accurate records.
• Prioritize incidents in the incident management system with autonomy over personal caseload.
• Maintain and develop in-depth knowledge of N-able products and services.
• Provide 24/7 support with rotational weekends and holidays.

Skills

Server troubleshooting

Network troubleshooting

Email security

Endpoint security

Windows Server

AD & GPO

DNS/TCP-IP

VPN & firewall

Scripting: Bash

Scripting: PowerShell

Python

Virtual platforms

SQL Administration

Backup technologies

Customer support

Job description

N-able Technologies Ltd. in the Philippines is seeking a Technical Support Engineer to diagnose and resolve complex issues across server, network, email, and endpoint security, ensuring reliable protection and performance for customers.

You will deliver high-quality service via phone, email, and chat, document cases meticulously, collaborate with cross-functional teams, and prioritize incidents within our service management framework.