Hybrid Technical Support Engineer (24/7)

N-able; Taguig; Hybrid; PHP 450,000 - 700,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Generous PTO

Volunteer Days

Employee Stock Purchase Program

Pension with company-contribution

Pantry & internet allowances

De Minimis monthly allowance

Fund-raising opportunities

N-ablite Learning

Hybrid work model

Job summary

N-able in the Philippines is seeking a Technical Support Engineer to diagnose and resolve issues across remote monitoring, asset tracking, patch management, and security domains. You’ll support partners via phone, email, and chat, owning end-to-end case resolution while growing technical knowledge.

You’ll join a global, collaborative team with a hybrid work arrangement and opportunities for professional growth within a security-focused platform.

Qualifications

• 2+ years’ experience troubleshooting server, network, email, and endpoint security.
• Strong knowledge of Windows Server, AD, GPO, boot sequence, file structure, registry, and event logs.
• Understanding of DNS, TCP/IP, HTTP, DHCP, VPN, firewall; SMTP and email services a plus.
• Experience with Bash, PowerShell or Python scripting.
• Knowledge of Virtual Platforms, Linux server, MacOS, SQL administration and backup technologies is a plus.
• Excellent written and verbal communication; ability to type 45–60 wpm.
• Team player with a customer-focused mindset.

Responsibilities

• Deliver high-quality service and support to partners via phone, email, and chat, owning end-to-end issue resolution.
• Combine technical knowledge with problem solving and collaboration to provide excellent support.
• Maintain accurate documentation of cases and knowledge base.
• Prioritize incidents in the ticketing system with autonomy over your workload.
• Continuously develop knowledge of N-able products and services.
• Provide 24/7 support with rotational weekends and holidays.

Skills

Troubleshooting

Windows Server

AD/GPO

DNS/TCP-IP

PowerShell

Python

Customer support

Documentation

Tools

Virtual Platforms

Linux

SQL

Backup Technologies

Job description

N-able in the Philippines is seeking a Technical Support Engineer to diagnose and resolve issues across remote monitoring, asset tracking, patch management, and security domains. You’ll support partners via phone, email, and chat, owning end-to-end case resolution while growing technical knowledge.

You’ll join a global, collaborative team with a hybrid work arrangement and opportunities for professional growth within a security-focused platform.