IT Support Specialist (Nueva Ecija | Hybrid)

TASQ Staffing Solutions; Santo Domingo; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A staffing company is seeking a Tier 3 Support Specialist in Nueva Ecija with a hybrid work setup. Candidates should have a degree in IT or equivalent experience, along with over 5 years in Linux administration and IT support. The role involves resolving complex issues, managing infrastructure, and performing proactive maintenance. Candidates must have a personal work setup and familiarity with Managed Service Providers is a plus. Start date is expected in late February or early March.

Qualifications

• 5+ years in Linux administration and high-level IT support.
• Must possess a personal remote work setup (PC and backup internet).
• Background in Managed Service Providers (MSP) is a plus.

Responsibilities

• Resolve complex server and network issues escalated from lower tiers.
• Design, configure, and maintain systems and networking hardware.
• Perform system audits, patch management, and hardware/software upgrade recommendations.
• Strictly follow SOPs and manage on-call rotations.
• Support project migrations and cross-team upgrades.

Skills

Linux administration

High-level IT support

Scripting

Ansible

Education

Degree in IT or equivalent senior-level experience

Tools

VMware

Hyper-V

Azure

Job description

Overview

Role: Tier 3 Support Specialist (Nueva Ecija | Hybrid)

Setup: 3 days onsite / 2 days remote (flexible); night shift / 24x7 rotation.

Timeline: Hiring for a late February or early March start.

Candidate Profile

• Degree in IT or equivalent senior-level experience.
• 5+ years in Linux administration and high-level IT support.
• Must possess a personal remote work setup (PC and backup internet).
• Background in Managed Service Providers (MSP) is a plus.

Technical Expertise

• Systems: Advanced Linux/Windows Server setup, hardening (SELinux), and security best practices.
• Virtualization/Cloud: VMware, Hyper-V, KVM, and Azure.
• Automation: Scripting and Ansible.
• Apps: Microsoft 365, SQL, SharePoint, and Local Exchange.

Primary Duties

• Escalation Leadership: Resolve the most complex server and network issues escalated from lower tiers.
• Infrastructure Management: Design, configure, and maintain systems and networking hardware.
• Proactive Maintenance: Perform system audits, patch management, and hardware/software upgrade recommendations.
• Compliance & Documentation: Strictly follow SOPs, manage on-call rotations, and build internal knowledge bases.
• Collaboration: Support project migrations and cross-team upgrades.