Windows Desktop Support Engineer | Hybrid/Remote

TECEZE; Cebu City; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

TECEZE in the Philippines seeks a Desktop Support Engineer to deliver first- and second-line IT support for desktops, laptops, printers, mobile devices, and Windows-based software across the organization.

You will diagnose hardware and software issues, manage Active Directory and user accounts, handle tickets within SLAs, assist with onboarding, and coordinate with infrastructure and security teams to keep endpoints secure and compliant.

Qualifications

• Bachelor's degree or diploma in Computer Science, IT, or related field, or equivalent practical experience.
• 2+ years of desktop IT support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Hands-on Active Directory and user account administration.
• Basic TCP/IP, DNS, DHCP, VPN, Wi-Fi and networking concepts.
• Experience with hardware, software, printers, and peripherals.

Responsibilities

• Provide first- and second-level support to end users via multiple channels.
• Install, configure, and troubleshoot desktops, laptops, and printers.
• Troubleshoot Windows, Microsoft 365, network, and connectivity issues.
• Create and resolve IT support tickets within SLAs.
• Assist with onboarding/offboarding, hardware provisioning, and account setup.
• Maintain documentation of incidents, resolutions, and procedures.
• Escalate complex issues to appropriate teams when needed.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Ticketing systems

Communication skills

Troubleshooting

On-site / hybrid support

Education

Bachelor's degree in CS/IT

Tools

Microsoft Intune

Azure AD

SCCM/MECM

Remote support tools

Job description

TECEZE in the Philippines seeks a Desktop Support Engineer to deliver first- and second-line IT support for desktops, laptops, printers, mobile devices, and Windows-based software across the organization.

You will diagnose hardware and software issues, manage Active Directory and user accounts, handle tickets within SLAs, assist with onboarding, and coordinate with infrastructure and security teams to keep endpoints secure and compliant.