L3 Network & Security Support Engineer (24/7 Hybrid)

Trends Group, Inc.

Makati

Hybrid

PHP 300,000 - 420,000

Full time

14 days+

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Job summary

Trends Group, Inc. is seeking an L3 Engineer to provide post-sales support for network and security infrastructure in a hybrid Makati setting.

You will troubleshoot, optimize, and maintain systems, while handling remote or on-site technical assistance and service desk tickets. Ideal candidates have a Bachelor's degree in IT or related field with 1–2 years in networking or IT support and solid knowledge of networking and cybersecurity principles.

Qualifications

Bachelor’s degree in IT or related field.
1–2 years of experience in networking or IT support.
Knowledge of networking and cybersecurity principles.

Responsibilities

Deliver post-sales support for network and security infrastructure, including troubleshooting, optimization, and system maintenance.
Provide technical assistance (remote or onsite), manage service desk tickets, and ensure timely resolution aligned with SLAs.
Coordinate with internal teams and clients, participate in meetings (e.g., CAB), and present documentation such as MOPs and reports.
Prepare and maintain network documentation, designs, and system configurations.
Support incident management, service requests, escalation handling, and root cause analysis (RCA).
Monitor system performance, ensure availability and capacity, and support continuity and risk management initiatives.
Follow operational processes, policies, and escalation procedures while contributing to service improvements and knowledge sharing.
Participate in trainings, obtain certifications, and mentor team members toward SME-level expertise.
Be available for 24/7 support under shifting schedules and hybrid work arrangements.