B2B Cybersecurity Tech Support Engineer

Vipre Security Group; Philippines; Remote; PHP 300,000 - 600,000; Full time

Job summary

Vipre Security Group in the Philippines seeks a Technical Support Engineer (B2B) to join our cybersecurity team. You will assist customers via phone, chat, and tickets, diagnose issues, and deliver practical solutions to protect data, identities, and applications.

The role requires strong English communication, problem-solving skills, and a customer-first mindset. We value reliability, teamwork, and the ability to manage multiple interfaces while escalating complex problems to senior engineers

Qualifications

• Minimum - High school with at least one professional technical certification
• 3+ years of recent work experience in technical troubleshooting and customer support
• Strong English communication skills, both written and verbal

Responsibilities

• Provide technical support via phones, tickets, and live chat
• Engage customers across multiple interfaces and maintain empathy
• Troubleshoot and resolve first-level issues and escalate to second level as needed
• Keep up to date with organizational communications and contribute to shift-based team discussions

Job description

Vipre Security Group in the Philippines seeks a Technical Support Engineer (B2B) to join our cybersecurity team. You will assist customers via phone, chat, and tickets, diagnose issues, and deliver practical solutions to protect data, identities, and applications.

The role requires strong English communication, problem-solving skills, and a customer-first mindset. We value reliability, teamwork, and the ability to manage multiple interfaces while escalating complex problems to senior engineers