Technical Support Engineer - L1 Backup Product

TaskUs; Las Piñas; On-site; PHP 446,400 - 781,200; Full time

Job summary

TaskUs is hiring a Technical Support Engineer - L1 (Backup Product) to support global clients from Las Piñas. The role requires hands-on experience with Linux/UNIX and Windows, virtualization, and storage concepts. You will handle chats, calls, and tickets with a strong customer-first approach.

The ideal candidate has 2+ years in IT support, solid networking knowledge, and certifications are a plus. The position offers a 100% onsite schedule with shifting/rotating shifts and ASAP start.

Qualifications

• 2+ years of experience in technical support or similar IT field.
• Experience with Linux/UNIX and Windows OS environments.
• Familiarity with virtualization (VMware/Hyper-V) and storage concepts.
• Knowledge of BIOS/UEFI, boot diagnostics, and basic network troubleshooting.

Responsibilities

• Provide Level 1 technical support for Backup Product, ensuring timely issue resolution.
• Maintain professional, courteous customer interactions via chats, calls, and tickets.
• Diagnose and troubleshoot OS, virtualization, storage, and network issues; escalate when needed.

Skills

Linux/UNIX

Windows OS

VMware/Hyper-V

BIOS/UEFI

SSH/PuTTY

Log analysis

Windows Server

Active Directory (ACLs)/Group Policy

NAS/SAN/RAID

File systems NTFS/ext4

Backup & recovery

Networking TCP/IP

DNS/DHCP

Communication skills

Voice customer service

Education

Bachelor's Degree in IT/CS/EE

Tools

PuTTY

SSH

Telnet

Diagnostics tools

Job description

Job Description

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment\'s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Technical Support Engineer - L1 (Backup Product) role with TaskUs:

To enhance our global support team with strong and proven customer service experience in the IT market.

Key Responsibilities

As a Technical Support Engineer - L1 (Backup Product), you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you\'ll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Qualifications

• 2+ years of experience in the related field.
• Working knowledge of major OS - Linux/UNIX systems and Windows OS & macOS, virtualization technologies - VMware and Hyper-V.
• Familiarity/exposure with BIOS/UEFI and system boot diagnostics.
• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Windows server and workstation hardware troubleshooting.
• Windows Server Core management & Administration skills (roles and features, disk management).
• Active Directory permissions (ACLs) & Group Policy.
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.
• Understanding of file systems (NTFS, FAT, ext4), permissions.
• Familiar with Backup & recovery concepts.
• Basic knowledge of MS Exchange Server, MS SQL queries.
• Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).
• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss.
• Excellent written and verbal communication skills.
• Must have customer service experience in voice modality.

Preferred Qualifications

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Security+
• Microsoft Certified Azure Administrator
• Red Hat Linux
• VMware VCP
• AWS Certified Solutions Architect

Education / Certifications

• Bachelor\'s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel:

• TaskUs - Las Pinas | Hiraya
• 100% Onsite
• Shifting/Rotating Schedule
• Amenable to start ASAP

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

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