Technical Support Engineer (EP & Security) - L1

TaskUs; Las Piñas; On-site; PHP 446,000 - 781,000; Full time

Job summary

TaskUs is seeking a Technical Support Engineer (EP & Security) to deliver high-quality support to customers, solving complex issues across Windows, macOS and Linux environments. You will handle chats, calls and tickets, ensuring security and reliability while meeting internal KPIs.

The role requires strong network, security and system administration knowledge, plus excellent communication skills. Onsite schedule is rotational in a People-First culture at TaskUs Philippines.

Qualifications

• Excellent knowledge of Windows, macOS and Linux operating systems.
• Familiar with the OSI model and troubleshooting network stack (VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS) using CLI tools.
• Understanding of SSL/TLS encryption and certificates.
• Basic Windows administration including Active Directory and Group Policy.
• Hands-on experience with patch management and performance troubleshooting.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/).
• Ability to read/write SQL queries.
• Experience with antivirus/EDR/MDR tools and applications.
• Familiar with Windows firewall concepts and rule configuration.

Responsibilities

• Build and expand professional support services to all customers, ensuring satisfaction and meeting KPIs.
• Maintain a professional, courteous, customer-first attitude while handling chats, phones and tickets.
• Troubleshoot and resolve technical issues in a fast-paced environment.
• Develop and nurture long-term relationships with customers.

Skills

Windows OS

macOS

Linux OS

Network troubleshooting

SSL/TLS encryption

Active Directory & Group Policy

Patch management

Log analysis

SQL queries

EDR/MDR tools

Windows firewall

Communication skills

Education

Bachelor's Degree in IT/CS

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs.

What can you expect in a Technical Support Engineer (EP & Security) role with TaskUs:

As a Technical Support Engineer , you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Qualifications:

• Excellent knowledge of major operating systems Windows, macOS & Linux.
• Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption keys.
• Basic Windows Administration, including Active Directory & Group policies.
• Hands-on experience with Patch Management, Application & System performance troubleshooting.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Ability to read/write SQL queries.
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.
• Familiar with Windows firewall concepts, including rule configuration.
• Excellent written and verbal communication skills.

Preferred Qualifications:

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Security+
• MCP, MCTS, or MCIT
• CCNA

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel:

• Setup: Full-time Onsite
• Schedule: Rotational

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.