L1 Technical Support Engineer-Onsite Parañaque

Tap Growth ai; Parañaque; On-site; PHP 201,000 - 357,000; Full time

Job summary

Tap Growth ai in Parañaque City, Metro Manila is seeking an entry-level Technical Support Engineer to provide technical assistance, troubleshoot IT and network issues, and support day-to-day IT operations.

The role covers hardware and software troubleshooting, basic cloud administration across AWS, Azure, and Google Cloud, and collaboration with internal teams to resolve incidents, document solutions, and maintain reliable IT services.

Qualifications

• Fresh graduates or internship/entry-level candidates welcome.
• Foundational networking concepts and IT operations knowledge.
• Experience with Windows and Linux operating systems a plus.
• Familiarity with Active Directory, AnyDesk, and cloud platforms is beneficial.

Responsibilities

• Provide first-level technical support for hardware, software, connectivity, and network-related issues.
• Troubleshoot computers, printers, internet connectivity, OS, and basic network infrastructure.
• Monitor system and network performance and assist in identifying issues or service interruptions.
• Configure and troubleshoot IP addressing, DHCP, DNS, VLANs, TCP/IP, and network connectivity.
• Assist with installation, configuration, maintenance, and repair of IT equipment.
• Manage and document technical concerns through ticketing/ITSM platforms.
• Track incidents, requests, escalations, and resolutions with accurate documentation.
• Support user accounts and access management using Active Directory and cloud platforms.
• Assist with basic cloud administration and troubleshooting across AWS, Azure, and Google Cloud environments.
• Coordinate with internal teams or service providers to resolve complex issues.

Skills

Networking basics

IT troubleshooting

Communication skills

Analytical thinking

Customer service

Jira Service Management

Confluence

Windows OS

Linux OS

Active Directory

AnyDesk

Cloud platforms

Python

Hardware troubleshooting

Education

Electronics Engineering

Information Technology

Computer Science

Tools

Jira Service Management

Confluence

Spiceworks

AnyDesk

Azure Portal

Google Cloud Portal

AWS

Job description

Job Description:

Location:Parañaque City, Metro Manila
Work Setup:Full-time, Onsite
Level:Entry Level / Junior

Job Overview

We are looking for a motivated Technical Support Engineer to provide technical assistance, troubleshoot IT and network-related issues, and support day-to-day IT operations. The ideal candidate has foundational experience in networking, hardware and software troubleshooting, system monitoring, and IT service management.

Key Responsibilities

• Provide first-level technical support for hardware, software, connectivity, and network-related issues.
• Troubleshoot computers, printers, internet connectivity, operating systems, and basic network infrastructure.
• Monitor system and network performance and assist in identifying potential issues or service interruptions.
• Configure and troubleshoot IP addressing, DHCP, DNS, VLANs, TCP/IP, and network connectivity.
• Assist with installation, configuration, maintenance, and repair of IT equipment.
• Manage and document technical concerns through ticketing and IT service management platforms.
• Track incidents, requests, escalations, and resolutions while maintaining accurate technical documentation.
• Support user accounts and access management using Active Directory and cloud platforms.
• Assist with basic cloud administration and troubleshooting across AWS, Azure, and Google Cloud environments.
• Coordinate with internal teams or service providers to resolve complex technical issues.

Qualifications

• Licensed Electronics Engineer or graduate of Electronics Engineering, Information Technology, Computer Science, or a related field.
• Fresh graduates and candidates with internship or entry-level technical support experience are welcome.
• Basic understanding of networking concepts, troubleshooting, and IT operations.
• Familiarity with Jira Service Management, Confluence, or other ticketing/help desk systems is an advantage.
• Knowledge of Windows and Linux operating systems.
• Familiarity with Active Directory, AnyDesk, and cloud platforms.
• Strong analytical and problem-solving skills.
• Good communication and customer service skills.
• Willingness to learn and work in a full-time onsite technical support environment.

Technical Skills

Networking:DHCP, DNS, IP Addressing & Subnetting, VLANs, Inter-VLAN Routing, TCP/IP, Network Troubleshooting

ITSM/Ticketing:Jira Service Management, Confluence, Spiceworks

Cloud:AWS EC2, S3, IAM, RDS, DynamoDB, Security Groups, VPC Peering

Systems & Tools:Active Directory, AnyDesk, Azure Portal, Google Cloud Portal, Linux, Windows, Python

Requirements: