L1 Technical Support Engineer-Onsite | Parañaque

Tap Growth ai; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tap Growth ai in Parañaque City, Metro Manila is seeking an entry-level Technical Support Engineer to join our onsite IT support team. You will troubleshoot hardware, software, and network issues while learning our IT operations in a collaborative environment.

The ideal candidate has a basic understanding of networking, Windows and Linux, and is eager to learn. Fresh graduates are welcome, and onsite full-time work is required.

Qualifications

• Fresh graduates are welcome; internship or entry-level experience accepted.
• Foundation in networking concepts and IT operations.
• Familiarity with ticketing systems is a plus.
• Willingness to work full-time onsite.

Responsibilities

• Provide first-level technical support for hardware, software, connectivity, and network issues.
• Troubleshoot computers, printers, internet connectivity, OS, and basic network infrastructure.
• Monitor system and network performance and assist in identifying issues.
• Configure and troubleshoot IP addressing, DHCP, DNS, VLANs, TCP/IP, and network connectivity.
• Assist with installation, configuration, maintenance, and repair of IT equipment.
• Manage and document technical concerns through ticketing/ITSM platforms.
• Track incidents, requests, escalations, and resolutions with accurate records.
• Support user accounts and access management using Active Directory and cloud platforms.
• Assist with basic cloud administration and troubleshooting across AWS, Azure, and Google Cloud.
• Coordinate with internal teams or service providers to resolve complex issues.

Skills

Networking basics

Analytical thinking

Customer service

Willingness to learn

Education

Licensed Electronics Engineer or related degree

Tools

Jira Service Management

Confluence

Spiceworks

AnyDesk

AWS

Azure

Google Cloud

Active Directory

Linux

Windows

Python

Job description

Technical Support Engineer

Location: Parañaque City, Metro Manila
Work Setup: Full-time, Onsite
Level: Entry Level / Junior

Job Overview

We are looking for a motivated Technical Support Engineer to provide technical assistance, troubleshoot IT and network-related issues, and support day-to-day IT operations. The ideal candidate has foundational experience in networking, hardware and software troubleshooting, system monitoring, and IT service management.

Key Responsibilities

• Provide first-level technical support for hardware, software, connectivity, and network-related issues.
• Troubleshoot computers, printers, internet connectivity, operating systems, and basic network infrastructure.
• Monitor system and network performance and assist in identifying potential issues or service interruptions.
• Configure and troubleshoot IP addressing, DHCP, DNS, VLANs, TCP/IP, and network connectivity.
• Assist with installation, configuration, maintenance, and repair of IT equipment.
• Manage and document technical concerns through ticketing and IT service management platforms.
• Track incidents, requests, escalations, and resolutions while maintaining accurate technical documentation.
• Support user accounts and access management using Active Directory and cloud platforms.
• Assist with basic cloud administration and troubleshooting across AWS, Azure, and Google Cloud environments.
• Coordinate with internal teams or service providers to resolve complex technical issues.

Qualifications

• Licensed Electronics Engineer or graduate of Electronics Engineering, Information Technology, Computer Science, or a related field.
• Fresh graduates and candidates with internship or entry-level technical support experience are welcome.
• Basic understanding of networking concepts, troubleshooting, and IT operations.
• Familiarity with Jira Service Management, Confluence, or other ticketing/help desk systems is an advantage.
• Knowledge of Windows and Linux operating systems.
• Familiarity with Active Directory, AnyDesk, and cloud platforms.
• Strong analytical and problem-solving skills.
• Good communication and customer service skills.
• Willingness to learn and work in a full-time onsite technical support environment.

Technical Skills

Networking: DHCP, DNS, IP Addressing & Subnetting, VLANs, Inter-VLAN Routing, TCP/IP, Network Troubleshooting
ITSM/Ticketing: Jira Service Management, Confluence, Spiceworks
Cloud: AWS EC2, S3, IAM, RDS, DynamoDB, Security Groups, VPC Peering
Systems & Tools: Active Directory, AnyDesk, Azure Portal, Google Cloud Portal, Linux, Windows, Python