Technical Support CSR - In-Office with Growth & Benefits

iQor (Philippines), Inc.; Dasmariñas; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive pay and allowances

Monthly incentives

HMO benefits for you, plus up to 5 dep

Up to 30 days paid leave annually

Night differential pay

Group life insurance

Free onsite medical care

Training, coaching, and quarterly app/

appraisals to support career growth

Job summary

iQor (Philippines), Inc. is seeking a Customer Service Representative - Technical Support (Work-In-Office) in Dasmariñas, Cavite. You will handle inbound calls, listen to customers, and guide them to solutions with a focus on first-call resolution and quality service.

Join a team that values growth, provides training, and offers competitive pay, HMO, and incentives. Excellent communication and a customer-first attitude will help you thrive in this role.

Qualifications

• At least High School/Senior High graduate.
• Strong English communication skills.
• Customer service or BPO experience is a plus, but not required.
• A positive, dependable attitude with a willingness to learn.
• Comfortable using a computer and navigating online tools.

Responsibilities

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

English communication

Customer service

Willingness to learn

Computer literacy

Education

High School / Senior High graduate

Job description

iQor (Philippines), Inc. is seeking a Customer Service Representative - Technical Support (Work-In-Office) in Dasmariñas, Cavite. You will handle inbound calls, listen to customers, and guide them to solutions with a focus on first-call resolution and quality service.

Join a team that values growth, provides training, and offers competitive pay, HMO, and incentives. Excellent communication and a customer-first attitude will help you thrive in this role.