Technical Support Specialist — Elevate Customer Experience

iQor Philippines; Cavite City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Life Insurance

HMO

Employee Discount

Parking Space

Leave benefits

Job summary

iQor Philippines on-site in Cavite is hiring a Customer Service Representative – Technical Support. You will help customers resolve technical issues while delivering exceptional service, troubleshooting devices, and guiding customers through steps.

No prior BPO experience required for this entry-level role; high school diploma accepted. We offer training, competitive salary, HMO, and opportunities to grow in customer service and tech support.

Qualifications

• High School or Senior High School graduate.
• At least six months of BPO, customer service, call center, or technical support experience preferred.
• Strong English communication skills (written and verbal).
• Experience troubleshooting technical issues is an advantage.
• Comfortable using computers, multiple applications, and online tools.
• Strong problem-solving, analytical, and customer service skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.

Responsibilities

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Skills

English communication

Customer service

Troubleshooting

Education

High School diploma

Job description

iQor Philippines on-site in Cavite is hiring a Customer Service Representative – Technical Support. You will help customers resolve technical issues while delivering exceptional service, troubleshooting devices, and guiding customers through steps.

No prior BPO experience required for this entry-level role; high school diploma accepted. We offer training, competitive salary, HMO, and opportunities to grow in customer service and tech support.