Chat Support Specialist — Growth, Perks & Impact
iQor (Philippines), Inc.
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Benefits offered by this job
Job summary
iQor Philippines, Inc. is seeking a NON-Voice Customer Service Representative (Work-In-Office) in Laguna. You’ll handle chat, email, and ticket inquiries with professionalism and empathy, carefully addressing concerns to provide accurate solutions.
The role emphasizes growth, training, and a dependable attitude, with a focus on delivering excellent service and meeting customer experience goals.
Qualifications
- High School or Senior High graduate
- Strong English communication skills
- Customer service or BPO experience is a plus, but not required
- A positive, dependable attitude with a willingness to learn
- Comfortable using a computer and navigating online tools
Responsibilities
- Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
- Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
- Build trust with clients and teammates by being dependable and supportive.
- Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
- Deliver excellent service while learning how to meet customer experience goals.
- Share product knowledge in a clear, friendly way that helps customers.
Skills
Education
Tools
Job description
iQor Philippines, Inc. is seeking a NON-Voice Customer Service Representative (Work-In-Office) in Laguna. You’ll handle chat, email, and ticket inquiries with professionalism and empathy, carefully addressing concerns to provide accurate solutions.
The role emphasizes growth, training, and a dependable attitude, with a focus on delivering excellent service and meeting customer experience goals.
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