Chat Support Specialist — Growth, Perks & Impact

iQor (Philippines), Inc.

Santa Rosa

On-site

PHP 201,000 - 290,000

Full time

14 days+

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Benefits offered by this job

HMO for you, plus dependents (up to 5)

Up to 30 days paid leave yearly (21×-c

Night differential pay

Group life insurance

Free onsite medical care

Training and quarterly appraisals

Monthly incentives

Job summary

iQor Philippines, Inc. is seeking a NON-Voice Customer Service Representative (Work-In-Office) in Laguna. You’ll handle chat, email, and ticket inquiries with professionalism and empathy, carefully addressing concerns to provide accurate solutions.

The role emphasizes growth, training, and a dependable attitude, with a focus on delivering excellent service and meeting customer experience goals.

Qualifications

High School or Senior High graduate
Strong English communication skills
Customer service or BPO experience is a plus, but not required
A positive, dependable attitude with a willingness to learn
Comfortable using a computer and navigating online tools

Responsibilities

Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
Build trust with clients and teammates by being dependable and supportive.
Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
Deliver excellent service while learning how to meet customer experience goals.
Share product knowledge in a clear, friendly way that helps customers.