Technical Support CSR: Grow Your Customer-Support Career

iQor Philippines; Cavite City; On-site; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Life Insurance

HMO

Employee Discount

Parking Space

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Night differential pay

Free onsite medical care

Continuous training

Job summary

iQor Philippines is hiring a Customer Service Representative – Technical Support on-site in Cavite. You will help customers resolve technical issues and provide outstanding service while learning product knowledge and tools.

No experience required beyond a high school diploma; six months of BPO or customer service experience is a plus. Strong English, good computer skills, and the ability to work in a fast-paced environment are essential.

Qualifications

• High School or Senior High School graduate.
• Six months of BPO or customer service experience preferred.
• Strong English communication skills.

Responsibilities

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Skills

English communication skills

Problem solving

Customer service

Technical troubleshooting

Computer proficiency

Fast-paced environment

Education

High School/ Senior High School diploma

Job description

iQor Philippines is hiring a Customer Service Representative – Technical Support on-site in Cavite. You will help customers resolve technical issues and provide outstanding service while learning product knowledge and tools.

No experience required beyond a high school diploma; six months of BPO or customer service experience is a plus. Strong English, good computer skills, and the ability to work in a fast-paced environment are essential.