Technical Support CSR | Growth, Training, & Career Path

iQor (Philippines), Inc.

Santa Rosa

On-site

PHP 223,000 - 357,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Competitive salary

HMO for you, up to 5 dependents

Up to 30 days paid leave

Night differential pay

Group life insurance

Free onsite medical care

Continuous training & career growth

Job summary

iQor (Philippines), Inc. is hiring a Customer Service Representative – Technical Support to resolve tech issues and deliver exceptional service.

You will troubleshoot devices and guide customers through step-by-step solutions while maintaining productivity and quality standards. Ideal candidates have at least a high school diploma, 6 months of BPO or tech support experience, strong English skills, and comfortable using multiple apps.

Qualifications

Strong English communication skills (written and verbal).
Six months or more in BPO, customer service, call center, or technical support preferred.
Comfortable using computers, multiple applications, and online tools.
Ability to troubleshoot technical issues and explain solutions clearly.

Responsibilities

Handle inbound customer service and technical support calls professionally.
Assist customers with troubleshooting related to products, services, devices, or accounts.
Diagnose concerns, identify solutions, and guide customers through steps.
Document interactions accurately using company systems and tools.
Explain technical concepts in a customer-friendly manner and meet quality goals.
Build trust by owning customer concerns and ensuring timely resolution.