In‑Office Chat Support Specialist | Fast, Caring Helpdesk

iQor (Philippines), Inc.; Angeles; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO coverage

Quarterly appraisals

Monthly performance incentives

Paid leave (up to 30 days)

Meal allowance

Transportation allowance

Night differential

Group life insurance

Onsite clinic

Wellness program

Job summary

iQor Philippines, Inc. is seeking a Customer Support Representative for our Work In-Office Non‑Voice account. You’ll handle chat and email channels—roughly 80% non-voice work—with occasional calls to ensure customers receive the help they need.

If you enjoy clear, thoughtful communication, this is your chance to shine as an iQorian. Bring strong English skills and customer service experience. You will educate clients on offerings, resolve inquiries, and work to meet productivity and quality

Qualifications

• Strong English communication skills and clear, thoughtful written and spoken language.
• BPO/Call center experience is a plus and considered a bonus.
• Willingness to work shifting schedules and dynamic workload.

Responsibilities

• Handle inbound chat and email inquiries with a friendly, helpful approach.
• Occasionally handle calls to support customers and ensure issue resolution.
• Educate customers on client offerings and services to improve understanding and satisfaction.
• Aim to meet or exceed call center productivity and quality targets.
• Resolve inquiries on first contact where possible, with a personal, professional touch.
• Contribute to a positive customer experience by building trust and reliability.
• Work closely with teammates to ensure consistency and knowledge sharing.
• Educate customers about features and benefits to maximize value for the client.

Skills

English communication

Customer service

Education

High school diploma

Job description

iQor Philippines, Inc. is seeking a Customer Support Representative for our Work In-Office Non‑Voice account. You’ll handle chat and email channels—roughly 80% non-voice work—with occasional calls to ensure customers receive the help they need.

If you enjoy clear, thoughtful communication, this is your chance to shine as an iQorian. Bring strong English skills and customer service experience. You will educate clients on offerings, resolve inquiries, and work to meet productivity and quality