On-Site Customer Support Agent: Training & Growth

iQor Philippines; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor Philippines is seeking a Customer Service Representative for a full-time, on-site role based in the Philippines. You will respond to customer inquiries via phone, chat, or email, delivering accurate information and resolving issues promptly while maintaining service standards.

Daily duties include handling account questions, troubleshooting basic problems, documenting interactions, and escalating complex cases.

Qualifications

• Strong customer service and support skills.
• Ability to resolve inquiries and concerns effectively.
• Comfortable on-site in the Philippines; willing to work shifts.
• Excellent English verbal and written communication.

Responsibilities

• Respond to customer inquiries via phone, chat or email.
• Provide accurate information and resolve issues in a timely and professional manner.
• Document interactions and escalate complex cases as needed.
• Maintain service standards and meet performance targets.
• Participate in coaching sessions and training to enhance product knowledge and communication skills.

Skills

Customer service

Active listening

Verbal communication

Written communication

English proficiency

Education

High school diploma

Tools

Computer basics

Job description

iQor Philippines is seeking a Customer Service Representative for a full-time, on-site role based in the Philippines. You will respond to customer inquiries via phone, chat, or email, delivering accurate information and resolving issues promptly while maintaining service standards.

Daily duties include handling account questions, troubleshooting basic problems, documenting interactions, and escalating complex cases.