Customer Care Specialist – Growth & Benefits

iQor, Inc.; Carmen; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive pay

HMO benefits

Paid annual leave (up to 30 days)

Night differential pay

Group life insurance

Free onsite medical care

Training & coaching

Job summary

iQor in the Philippines is hiring Customer Service Representatives to handle inbound calls, assist customers with solutions, and deliver friendly, professional service.

No prior BPO experience is required but is a plus; you'll receive training, performance incentives, HMO for you and dependents, paid leave up to 30 days, night differential pay, and additional benefits. Join a team focused on care and growth in Cavite, Carmen.

Qualifications

• Experience in customer service or BPO is a plus, but not required.
• Comfortable using a computer and navigating online tools.
• Willingness to learn and maintain a positive attitude.

Responsibilities

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

Customer service

BPO experience

Comfortable with computers

Tools

CRM software

Job description

iQor in the Philippines is hiring Customer Service Representatives to handle inbound calls, assist customers with solutions, and deliver friendly, professional service.

No prior BPO experience is required but is a plus; you'll receive training, performance incentives, HMO for you and dependents, paid leave up to 30 days, night differential pay, and additional benefits. Join a team focused on care and growth in Cavite, Carmen.