Customer Service Pro - Growth, Training & Benefits

iQor Philippines; Laguna; On-site; PHP 559,000 - 669,000; Full time

Benefits offered by this job

Life Insurance

HMO

Parking Space

Bereavement Leave

Maternity Leave

Paternity Leave

Sick Leave

Vacation Leave

Night differential pay

Group life insurance

On-site medical care

Job summary

iQor Philippines is seeking Customer Service Representatives to join our Santa Rosa, Laguna site on-site. You will handle inbound calls, resolve customer issues, and provide product information with empathy and accuracy.

We offer competitive pay, HMO, and 30 days annual leave with cash-out options, plus night differential and on-site medical care. Prior customer service or BPO experience is a plus, but not required.

Qualifications

• Customer service or BPO experience is a plus, but not required
• A positive, dependable attitude with a willingness to learn
• Comfortable using a computer and navigating online tools

Responsibilities

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

Customer service

BPO experience

Computer literacy

Empathy

Job description

iQor Philippines is seeking Customer Service Representatives to join our Santa Rosa, Laguna site on-site. You will handle inbound calls, resolve customer issues, and provide product information with empathy and accuracy.

We offer competitive pay, HMO, and 30 days annual leave with cash-out options, plus night differential and on-site medical care. Prior customer service or BPO experience is a plus, but not required.