IT Technical Support

Nityo Infotech Inc.; Muntinlupa; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Job Training

Job summary

Nityo Infotech Inc. in Muntinlupa, Metro Manila, is looking for a Hybrid IT Technical Support professional with 1-3 years of experience. The role involves assisting users, diagnosing issues, and contributing to knowledge base resources in a hybrid work setup.

Educational qualifications include a Bachelor’s degree in Computer Science or Information Technology. Strong communication and customer service skills are essential to excel in this fast-paced environment.

Qualifications

• Provide technical support for internal and external customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues for various IT systems.
• Assist in the implementation of new software and hardware solutions.
• Document issues and provide feedback to the development teams for continuous improvement.
• Maintain and update knowledge base articles to enhance customer self-service resources.

Responsibilities

• Ability to work collaboratively in a team environment.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

Hybrid - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Professional Development

Job Training

• Provide technical support for internal and external customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues for various IT systems.
• Assist in the implementation of new software and hardware solutions.
• Document issues and provide feedback to the development teams for continuous improvement.
• Maintain and update knowledge base articles to enhance customer self-service resources.

Requirements

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Level:

• 2-3 years of experience in IT technical support.

Skills and Competencies:

Qualities and Traits:

• Strong communication skills and customer service orientation.

Responsibilities and Duties:

• Ability to work collaboratively in a team environment.

Working Conditions:

• Ability to work in a fast-paced and dynamic environment.