Technical Support Reperesentative

Metacom Careers; Taguig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is hiring for an on-site Technical Support Specialist in Taguig. The role requires 1–3 years of relevant experience and a Bachelor’s degree in Computer Science or IT.

You will assist customers via phone, email, and chat, diagnose issues in software and hardware, document interactions, and collaborate with teams to improve the product. Strong communication and SQL skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, IT or related field.
• 1–3 years of relevant technical support experience.
• Excellent communication skills, proficiency in SQL and familiarity with SaaS applications.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues.
• Document and track customer interactions in the support ticketing system.
• Collaborate with other teams to enhance the user experience and resolve complex issues.
• Educate customers on product features and provide training as necessary.

Skills

SQL

SaaS familiarity

Education

Bachelor's degree in Computer Science or Information Technology

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide technical support to customers via various channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software applications and hardware.
• Document and track customer interactions in the support ticketing system.
• Collaborate with other teams to enhance the user experience and resolve complex issues.
• Educate customers on product features and provide training as necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience Level: 1–3 years of relevant technical support experience.
• Skills and Competencies: Excellent communication skills, proficiency in SQL and familiarity with SaaS applications.
• Qualities and Traits: Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to manage multiple support tickets effectively while maintaining high customer satisfaction.