Technical Customer Support Specialist

Booth and Partners; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Booth and Partners is seeking a Customer Support Representative in Makati, Philippines. The role requires strong phone-based customer service experience and the ability to handle inquiries across multi-channel support.

You will troubleshoot issues and provide effective resolutions while maintaining a high level of customer care. Candidates should have 2+ years in customer support, excellent English skills, and proficiency with Microsoft Office.

Qualifications

• 2+ years in customer support or customer service.
• Experience handling inquiries via phone and other channels.
• Strong troubleshooting and problem-solving skills.
• Excellent spoken and written English.
• Ability to manage multiple inquiries while maintaining high standards.
• Proficiency with Microsoft Office.

Responsibilities

• Handle inbound customer support inquiries via phone, email, and ticketing systems.
• Provide professional, empathetic interactions and timely issue resolution.
• Troubleshoot issues by identifying root causes and offering solutions.
• Prioritize workload and escalate when needed to meet expectations.
• Collaborate with customers to ensure timely and satisfactory resolutions.
• Maintain expert knowledge of products and services and document inquiries in Zendesk.

Skills

Customer service

Troubleshooting

English communication

Multi-tasking

Microsoft Office

Education

Associate Degree or equivalent

Tools

Zendesk

Job description

Booth and Partners is seeking a Customer Support Representative in Makati, Philippines. The role requires strong phone-based customer service experience and the ability to handle inquiries across multi-channel support.

You will troubleshoot issues and provide effective resolutions while maintaining a high level of customer care. Candidates should have 2+ years in customer support, excellent English skills, and proficiency with Microsoft Office.