Customer-Focused Tech Support Specialist

Metacom Careers; Pasig; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Zusammenfassung

Metacom Careers in Pasig, Philippines seeks a customer-focused Technical Support Representative. You will handle inquiries via phone, email, and chat, troubleshoot hardware and software issues, and document solutions in the CRM system.

You will collaborate with peers to optimize support processes and educate customers on product features to maximize efficiency in a fast-paced environment.

Qualifikationen

• Bachelor’s degree in a relevant field preferred.
• 0–2 years in a technical support role.
• Proficiency in CRM software.
• Strong written and verbal English communication.
• Excellent teamwork and interpersonal skills.

Aufgaben

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Kenntnisse

Communication

Teamwork

Ausbildung

Bachelor’s degree preferred

Tools

CRM software

Jobbeschreibung

Metacom Careers in Pasig, Philippines seeks a customer-focused Technical Support Representative. You will handle inquiries via phone, email, and chat, troubleshoot hardware and software issues, and document solutions in the CRM system.

You will collaborate with peers to optimize support processes and educate customers on product features to maximize efficiency in a fast-paced environment.