Customer Support Specialist II — Tech-Savvy & Problem Solver

TTEC; Cainta; On-site; PHP 240,000 - 300,000; Full time

Job summary

Percepta in the Philippines is seeking a Customer Support Representative who reports to the Team Leader. You will respond to inquiries from US retail customers and dealers, delivering timely, professional service and using available resources to resolve issues.

A high school diploma is required and at least 6 months of customer service experience. Experience with phone and chat support and CRM software is preferred.

Qualifications

• High school diploma required.
• 6 months of customer service experience required.
• Experience supporting customers via phone and chat preferred.
• Experience with customer contact systems is a plus.

Responsibilities

• Promptly processes and answers/resolves customer inquiries, concerns or technical questions using job aids and available tools.
• Communicate professional, grammatically correct verbal and written responses to customers.
• Educate customers on client products and services and provide clear guidance.
• Log all customer contacts accurately in FMC360 or equivalent system and follow up as needed.
• Attend team meetings and training sessions to stay current on products and processes.
• Assist in problem solving and contribute to process improvements.

Skills

Adaptability

CRM software

Typing

Problem solving

Clear communication

Customer service

Education

High school diploma

Tools

CRM software

Job description

Percepta in the Philippines is seeking a Customer Support Representative who reports to the Team Leader. You will respond to inquiries from US retail customers and dealers, delivering timely, professional service and using available resources to resolve issues.

A high school diploma is required and at least 6 months of customer service experience. Experience with phone and chat support and CRM software is preferred.