Multichannel Customer Experience Specialist

Mecer Consulting Limited; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bless Brothers General Trading LLC in Makati, Philippines is seeking a Customer Service Officer to handle inquiries by phone, email, and chat, provide accurate product information, and resolve issues with professionalism.

Candidates should be fluent in written English, socially savvy on multiple platforms, and detail-oriented with strong etiquette; experience in sales or customer engagement is a plus.

Qualifications

• Exceptionally fluent in written English (you think in captions).
• Quick-witted with a great sense of humor.
• Detail-oriented with strong communication etiquette.
• Social media savvy; understand tone differences across WhatsApp, Instagram DMs, and Facebook.
• Experience in sales or customer engagement is a huge plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional demeanor.
• Document interactions and update customer records.
• Collaborate with team members to improve service quality.
• Participate in training sessions for skill enhancement.

Skills

Fluent written English

Social media savvy

Detail-oriented

Strong communication etiquette

Sales or customer engagement

Job description

Bless Brothers General Trading LLC in Makati, Philippines is seeking a Customer Service Officer to handle inquiries by phone, email, and chat, provide accurate product information, and resolve issues with professionalism.

Candidates should be fluent in written English, socially savvy on multiple platforms, and detail-oriented with strong etiquette; experience in sales or customer engagement is a plus.