Technical CSR I: Hybrid IT Support & Customer Help

Avensys Consulting Pte Ltd; Philippines; On-site; PHP 257,000 - 324,000; Full time

Benefits offered by this job

On-site work

Hybrid work after regularization

Job summary

Global Payments is hiring a Technical CSR I in the Philippines to assist customers with technical issues and provide strong support for hardware, software, and networking concerns.

The role requires at least 1 year of technical support experience and familiarity with payment processing or merchant services. It offers on-site work initially, with a transition to a hybrid setup after regularization and a shifting schedule.

Qualifications

• At least 1 year of technical support experience.
• Experience assisting customers with hardware, software, and networking issues.
• Familiarity with payment processing, merchant services, or POS support is a plus.

Responsibilities

• Provide technical assistance to customers via phone, chat, or email.
• Troubleshoot hardware, software, and network issues to resolution.
• Assist customers in understanding and using Global Payments solutions.

Skills

Technical support

IT helpdesk

Customer service

Technical troubleshooting

Job description

Global Payments is hiring a Technical CSR I in the Philippines to assist customers with technical issues and provide strong support for hardware, software, and networking concerns.

The role requires at least 1 year of technical support experience and familiarity with payment processing or merchant services. It offers on-site work initially, with a transition to a hybrid setup after regularization and a shifting schedule.