Technical Support Specialist – Payments & Tech Help

Teamified; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health insurance

13th Month Salary

Leave benefits

Online learning budget

Team social events

Job summary

Teamified is seeking a skilled Technical Support Representative to join our client delivery team in Quezon City, Philippines. The role focuses on delivering timely technical assistance to clients via phone, email, and chat, ensuring smooth resolution of issues and high customer satisfaction.

The ideal candidate has at least 2 years of experience in technical support, strong problem-solving skills, and the ability to communicate technical information effectively to non-technical users.

Qualifications

• Bachelor's degree in computer science or a related field.
• At least 2 years of experience as a technical support representative.
• Ability to function as the highest point of service escalation.
• Familiarity with Contactless payments (ATMs and Cash Express machines).

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Troubleshoot technical issues and provide a resolution in a timely manner.
• Escalate complex technical issues to senior technicians.
• Collaborate with cross-functional teams within the organization.
• Ensure excellent customer service is provided at all times.
• Maintain accurate records of all support requests and resolutions.
• Stay up-to-date with technology trends and innovations.

Skills

Technical support

Troubleshooting

Escalation

Customer service

Cross-functional collaboration

Clear communication

Education

Bachelor's degree in computer science or related field

Job description

Teamified is seeking a skilled Technical Support Representative to join our client delivery team in Quezon City, Philippines. The role focuses on delivering timely technical assistance to clients via phone, email, and chat, ensuring smooth resolution of issues and high customer satisfaction.

The ideal candidate has at least 2 years of experience in technical support, strong problem-solving skills, and the ability to communicate technical information effectively to non-technical users.