Technical Customer Service

Avensys Consulting Pte Ltd; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Global Payments is seeking a Technical CSR I who enjoys helping customers solve technical problems and has a background in technical support, IT helpdesk, or customer service with troubleshooting experience.

The position starts on-site in the Philippines with a hybrid setup upon regularization, and requires at least 1 year of technical support experience, plus familiarity with Microsoft Office and Google Workspace.

Qualifications

• At least 1 year of technical support experience.
• Experience troubleshooting hardware, software, and networking issues.
• Familiarity with Microsoft Office and Google Workspace.

Responsibilities

• Assist customers with technical issues and inquiries.
• Troubleshoot hardware, software, and networking problems.
• Escalate complex issues to the appropriate team.

Skills

Technical CSR

Technical support

IT helpdesk

Customer service

Troubleshooting

Tools

Microsoft Office

Google Workspace

Job description

I'm looking for people who enjoy helping others solve technical problems!

I'm currently hiring for Technical CSR I at Global Payments, and I'd love to connect with people who have a background in technical support, IT helpdesk, or customer service with technical troubleshooting experience.

If you're exploring your next career opportunity, or you know someone who might be a good fit, I'd be happy to connect!

Here's what you can expect:

Work Setup:

On-site initially, with a hybrid arrangement upon regularization

Who am I hoping to connect with?

Someone who has at least 1 year of technical support experience, enjoys assisting customers, and is comfortable troubleshooting hardware, software, and networking concerns.

Experience in payment processing, merchant services, or POS support would be relevant to the role. Familiarity with Microsoft Office and Google Workspace is also important.

We're actively hiring! Our recruitment process includes candidate validation, a final interview, an assessment, and a job offer.

Looking forward to connecting with potential candidates!

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