Payments Tech Support Specialist (POS & CRM)

Global Payments Process Centre, Inc.; Philippines; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

Onsite at Vertis North

Job summary

Global Payments Process Centre, Inc. is seeking a Technical Support Representative to join the Client Application Support team in Manila. You will handle technical inquiries across channels, diagnose issues, and document all interactions.

The role requires at least 1 year in a technical support setting, strong communication, and the ability to work onsite at Vertis North, Quezon City. Prior experience with POS devices and payment systems is a plus.

Qualifications

• High School Diploma or Equivalent.
• At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting.
• Working knowledge of operating systems and standard troubleshooting procedures.
• Comfortable using CRM or ticketing platforms to log and resolve issues.
• Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users.
• Excellent customer service skills, with the ability to remain professional and composed under pressure.
• Must be willing to support clients across multiple channels, including phone calls and emails.
• Willing to work onsite at Vertis North, Quezon City.
• Amenable to shifting schedules, including weekends and holidays.

Responsibilities

• Resolves client and/or merchant technical support issues across channels for POS products.
• Enters required data into databases while resolving customer issues and meeting quality goals.

Skills

Strong communication

Customer service

Multi-channel support

Technical troubleshooting

CRM platforms

Verbal & written

Education

High School Diploma or Equivalent

Tools

CRM platforms

Job description

Global Payments Process Centre, Inc. is seeking a Technical Support Representative to join the Client Application Support team in Manila. You will handle technical inquiries across channels, diagnose issues, and document all interactions.

The role requires at least 1 year in a technical support setting, strong communication, and the ability to work onsite at Vertis North, Quezon City. Prior experience with POS devices and payment systems is a plus.