Hybrid Technical Support Specialist (Tier 2 - Merchants & Networks)

Avensys Consulting Pte Ltd; Quezon City; Híbrido; PHP 295.000 - 353.000; Jornada completa

Descripción de la vacante

Avensys Consulting Pte Ltd is seeking a Technical CSR 1 in the Philippines. The role provides support on product operations and handling interactions from merchants, Relationship Managers, internal staff, and third-party partners.

Responsibilities include resolving end-user issues across hardware, software, and networking, processing merchant data, and scheduling installations. The position requires at least 1 year in tech support and familiarity with bankcard industry practices.

Formación

• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services.
• Working knowledge of Microsoft Office and Google G-Suite applications.

Responsabilidades

• In a customer service call centre setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of the products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product,
• Provide tier 2 support for products released to Customer Service
• Other duties as required by business conditions or as assigned.

Conocimientos

Technical CSR

Customer service

Communication

Educación

High school education

Herramientas

Microsoft Office

Google G-Suite

Descripción del empleo

Avensys Consulting Pte Ltd is seeking a Technical CSR 1 in the Philippines. The role provides support on product operations and handling interactions from merchants, Relationship Managers, internal staff, and third-party partners.

Responsibilities include resolving end-user issues across hardware, software, and networking, processing merchant data, and scheduling installations. The position requires at least 1 year in tech support and familiarity with bankcard industry practices.