Technical Customer Service

Avensys Consulting Pte Ltd; Philippines; On-site; PHP 257,000 - 324,000; Full time

Benefits offered by this job

On-site work

Hybrid work after regularization

Job summary

Global Payments is hiring a Technical CSR I in the Philippines to assist customers with technical issues and provide strong support for hardware, software, and networking concerns.

The role requires at least 1 year of technical support experience and familiarity with payment processing or merchant services. It offers on-site work initially, with a transition to a hybrid setup after regularization and a shifting schedule.

Qualifications

• At least 1 year of technical support experience.
• Experience assisting customers with hardware, software, and networking issues.
• Familiarity with payment processing, merchant services, or POS support is a plus.

Responsibilities

• Provide technical assistance to customers via phone, chat, or email.
• Troubleshoot hardware, software, and network issues to resolution.
• Assist customers in understanding and using Global Payments solutions.

Skills

Technical support

IT helpdesk

Customer service

Technical troubleshooting

Job description

I'm looking for people who enjoy helping others solve technical problems!

I'm currently hiring for Technical CSR I at Global Payments, and I'd love to connect with people who have a background in technical support, IT helpdesk, or customer service with technical troubleshooting experience.

If you're exploring your next career opportunity, or you know someone who might be a good fit, I'd be happy to connect!

Here's what you can expect

Position: Technical CSR I

Basic Salary: ₱23,000/month

MTA Allowance: ₱6,000/month

Total Monthly Package: ₱29,000

Work Setup: On-site initially, with a hybrid arrangement upon regularization

Schedule: Shifting (morning, mid, or graveyard)

Target Start Date: November 9, 2026

Openings: 14

Who am I hoping to connect with

Someone who has at least 1 year of technical support experience, enjoys assisting customers, and is comfortable troubleshooting hardware, software, and networking concerns.

Experience in payment processing, merchant services, or POS support would be relevant to the role. Familiarity with Microsoft Office and Google Workspace is also important.

We're actively hiring! Our recruitment process includes candidate validation, a final interview, an assessment, and a job offer.

Looking forward to connecting with potential candidates!

#Hiring #TechnicalSupport #TechnicalCSR #GlobalPayments #ITSupport #CustomerService #JobOpportunity #PhilippinesJobs