Tech Support Specialist: Windows/macOS/Linux | Up to 29k/mo

Concentrix Philippines; Quezon City; In loco; PHP 295.000 - 353.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Performance bonuses

Training & certification

Descrizione del lavoro

Concentrix Philippines seeks a Tech Support Specialist in Quezon City to deliver timely, professional solutions for diverse clients. This full-time role covers troubleshooting hardware, software, and networking issues via phone, chat, and email, with a strong emphasis on customer service.

You will document interactions, escalate complex issues, and contribute to a growing knowledge base while meeting KPIs. Competitive benefits include health insurance and training programs.

Competenze

• High school diploma required; CompTIA A+ or Network+ preferred.
• Experience in technical support, help desk, or IT support roles.
• Strong OS knowledge: Windows, macOS, basic Linux.

Mansioni

• Provide first-line technical support to clients via phone, email, chat, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Document all support requests, resolutions, and customer interactions in the tracking system.

Conoscenze

Technical support

Customer service

Communication

Problem solving

Multitasking

Formazione

High school diploma

CompTIA A+

Network+

Strumenti

Ticketing systems

Remote support tools

Knowledge base tools

Descrizione del lavoro

Concentrix Philippines seeks a Tech Support Specialist in Quezon City to deliver timely, professional solutions for diverse clients. This full-time role covers troubleshooting hardware, software, and networking issues via phone, chat, and email, with a strong emphasis on customer service.

You will document interactions, escalate complex issues, and contribute to a growing knowledge base while meeting KPIs. Competitive benefits include health insurance and training programs.