Make Your Tech Skills Count! | Tech Support Hiring at Eton Up to 29K

Concentrix Philippines; Quezon City; On-site; PHP 295,000 - 353,000; Full time

Benefits offered by this job

Health insurance

Performance bonus

Technical training

Job summary

Concentrix Philippines in Quezon City seeks a Tech Support Specialist to deliver first-line technical support to clients via phone, email, chat, and tickets. You will diagnose hardware, software, and network issues, document interactions, and escalate complex cases to senior engineers when needed.

You will maintain a knowledge base, follow protocols, and contribute to improvements while aiming for high response and resolution times and strong customer satisfaction.

Qualifications

• High school diploma or equivalent; CompTIA A+ or Network+ is highly preferred.
• Proven experience in technical support, help desk, or IT support roles.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide first-line technical support to clients via phone, email, chat, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Document all support requests, resolutions, and customer interactions in the tracking system.
• Escalate complex technical issues to senior support engineers or specialised teams when necessary.
• Guide clients through step-by-step solutions using clear and professional communication.
• Maintain a comprehensive knowledge base of common issues and solutions.
• Follow established protocols and procedures to ensure consistent service quality.
• Contribute to continuous improvement by identifying recurring issues and suggesting preventative measures.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

High school diploma

CompTIA A+

CompTIA Network+

Tools

Remote support tools

Ticketing systems

Job description

About the role
We are seeking a Tech Support Specialist to join our dynamic team at Concentrix Philippines. This is a full-time position based in Quezon City, Metro Manila, where you will be at the forefront of delivering exceptional technical support to our diverse client base. As a Tech Support Specialist, you will play a crucial role in ensuring our clients receive timely, professional, and effective solutions to their technology challenges. This position offers a competitive salary of up to 29,000 per month and represents an excellent opportunity to utilise and expand your technical expertise in a fast-paced, customer-centric environment.

What you'll be doing

• Provide first-line technical support to clients via phone, email, chat, and ticketing systems

• Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently

• Document all support requests, resolutions, and customer interactions in the tracking system

• Escalate complex technical issues to senior support engineers or specialised teams when necessary

• Guide clients through step-by-step solutions using clear and professional communication

• Maintain a comprehensive knowledge base of common issues and solutions

• Follow established protocols and procedures to ensure consistent service quality

• Contribute to continuous improvement by identifying recurring issues and suggesting preventative measures

• Meet or exceed key performance indicators including response time, resolution time, and customer satisfaction metrics

What we're looking for

• High school diploma or equivalent; technical certification (CompTIA A+, Network+, or similar) is highly preferred

• Proven experience in technical support, help desk, or IT support roles

• Strong knowledge of operating systems including Windows, macOS, and basic Linux concepts

• Proficiency in troubleshooting common hardware and software issues

• Excellent communication skills with the ability to explain technical concepts in simple terms

• Strong problem-solving abilities and attention to detail

• Customer service orientation with a commitment to delivering quality support

• Ability to manage multiple support requests and prioritise effectively

• Proficiency in using remote support tools and ticketing systems

• Patience and empathy when dealing with frustrated or non-technical users

• Willingness to continuously learn and stay updated with emerging technologies

What we offer
At Concentrix Philippines, we are committed to supporting the professional and personal development of our team members. We offer a competitive salary package of up to 29,000 per month, commensurate with experience and qualifications. Beyond compensation, we provide comprehensive benefits including health insurance coverage, performance bonuses, and access to ongoing technical training and certification programmes to help you advance your career in the IT support field. We foster a collaborative and inclusive work environment where your contributions are valued and your career growth is prioritised. Our commitment to work-life balance is reflected in our flexible scheduling options and supportive management approach. We also offer opportunities for career progression within our expanding technical support team and the broader Concentrix organisation.