Tech Support Specialist — Elevate Customer Experience

Asurion; Calubihan; On-site; PHP 300,204 - 403,992; Full time

Benefits offered by this job

Free daily meals

Paid time off (up to 30 days, convertible to cash)

Life insurance

Retirement plan

Transportation and other allowances

Job summary

Asurion is looking for a customer service representative in Calubihan, Western Visayas, Philippines. This role involves handling communications, troubleshooting devices, and ensuring high customer satisfaction.

Candidates must have a high school diploma and relevant experience in sales and technical support. Benefits include a monthly salary of 26,900/36,200 plus incentives, free meals, paid time off, and additional allowances.

Qualifications

• Must be 18 years or older.
• At least 6 months in a call center sales program.
• At least 1 year in a call center customer service role.
• At least 1 year in technical support.
• Experience with voice support programs and account skills.

Responsibilities

• Handle inbound and outbound communications, assisting customers with applications.
• Identify and recommend products or services matching customers’ needs.
• Troubleshoot devices such as laptops and smartphones.
• Ensure interactions meet quality standards for customer satisfaction.

Skills

Customer service

Technical support

Problem-solving

Empathy

Adaptability

Education

High school diploma or equivalent

Job description

Asurion is looking for a customer service representative in Calubihan, Western Visayas, Philippines. This role involves handling communications, troubleshooting devices, and ensuring high customer satisfaction.

Candidates must have a high school diploma and relevant experience in sales and technical support. Benefits include a monthly salary of 26,900/36,200 plus incentives, free meals, paid time off, and additional allowances.