Customer Support and Sales Representative

Asurion; Santa Rosa; On-site; PHP 360,523 - 431,836; Full time

Benefits offered by this job

Free daily meals

Life insurance

Retirement plan

Transportation allowances

Job summary

Asurion in Santa Rosa, Laguna is seeking individuals for a customer support role. You will handle inbound and outbound communications, assisting customers with their technology needs.

The ideal candidate should have a high school diploma, at least 1 year of experience in technical support and call center customer service, and possess strong problem-solving skills. The role offers a monthly salary of ₱35,500 along with various benefits including paid time off.

Qualifications

• Must be 18 years or older.
• Must have at least 6 months in a call center sales program.
• Must have at least 1 year in a call center customer service role.
• Must have at least 1 year in technical support.

Responsibilities

• Handle inbound and outbound communications, assisting customers with various technologies.
• Identify and recommend products or services to enhance customer experience.
• Provide expert guidance while troubleshooting devices and software.
• Ensure every interaction meets quality standards.

Skills

Customer service

Technical support

Problem-solving

Empathy

Education

High school diploma or equivalent

Job description

Why choose Asurion?

Next Level Pay: Earn ₱35,500 monthly salary PLUS unlimited sales incentives (incentives are based on performance).

Free Daily meals: Complimentary meals every day.

Work-Life Balance: Up to 30 days paid time off (convertible to cash)Future planning: Life insurance + retirement planAnd more: Transportation, rice, and other allowances.

And if you need more motivation, we have multiple New Hire Promos that you may qualify for!

What You’ll Do

Be the Voice of Support: Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives.

Offer Solutions and Drive Sales: Identify and recommend products or services to match customers' needs, suggesting upgrades or additional services to enhance their experience.

Passion for Growth: We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action.

Tech Expert & Trendsetter: Provide expert guidance while troubleshooting devices like laptops, smartphones, and more.

Engage and Educate: Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends.

Deliver Exceptional Service: Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS).

Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success.

Embrace Divine Discontent: Lean into the challenges a dynamic work environment presents with a "can-do" spirit, even when faced with complex issues.

What We’re Looking For

Education

High school diploma or equivalent.

Experience

Must be 18 years or older. Must have at least 6 months in a call center sales program. Must have at least 1 year in a call center customer service role. Must have at least 1 year in technical support. Must have experience with voice support programs/account.

Skills and Attributes

Passion for customer service and technology. Ability to quickly learn new tech and tools. Empathy, patience, and problem-solving skills. Strong understanding of major operating systems and consumer technologies. Proven ability to handle customer queries efficiently and adapt to changes.

Equal Opportunity Employer Statement

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.