Call Center Sales Leader — Coach, Elevate Performance

Asurion; Cebu City; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Competitive pay & benefits

Retirement savings plan

Paid time off

Continuing education support

Ongoing training

Job summary

Asurion in Cebu City, Philippines is seeking a Supervisor, Call Center Operations to lead daily activities of our tech support team. You will coach Representatives, drive sales, and ensure service quality per client contracts, while resolving outages and improving metrics.

Ideal candidates have 3+ years in supervision, 2+ years in sales, and a track record of building high-performing teams. Bilingual skills are a plus; flexibility across shifts is required.

Qualifications

• 3+ years of supervisor experience in call center space.
• 2+ years of sales experience.
• Ability to handle multiple priorities, work in a fast environment, and manage time effectively.
• Excellent interpersonal and communication skills.
• Willingness to obtain P&C insurance licensing within first six months on the job (Care Operations only).
• Bachelor's or Associate degree from an accredited institution.

Responsibilities

• Manage the daily activities and long-term success of Representatives through coaching, training, development, and performance management.
• Assign tasks, follow-up, answer questions, and give instructions to meet customer needs.
• Drive sales, operational, and customer service metrics by motivating Representatives and providing feedback.
• Demonstrate understanding of sales behaviors and customer service best practices; ensure knowledge of the Connected Home product.
• Use data to develop action plans to drive sales and performance.
• Maintain relations with internal and external customers and collaborate with other Supervisors.

Skills

Supervisor experience

Sales experience

Multitasking

Interpersonal skills

Communication skills

Typing speed

PC literacy

Education

Bachelor's or Associate degree

Tools

Call center software

Job description

Asurion in Cebu City, Philippines is seeking a Supervisor, Call Center Operations to lead daily activities of our tech support team. You will coach Representatives, drive sales, and ensure service quality per client contracts, while resolving outages and improving metrics.

Ideal candidates have 3+ years in supervision, 2+ years in sales, and a track record of building high-performing teams. Bilingual skills are a plus; flexibility across shifts is required.