Tech Support Call Center Supervisor — Lead & Coach

Asurion; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

Asurion in Cebu City is hiring a Supervisor, Call Center Operations, responsible for leading tech support teams to provide exceptional customer service and meet sales goals. The role includes coaching Representatives, analyzing performance metrics, and ensuring quality standards.

The ideal candidate will have a Bachelor's degree and at least one year of management experience in a call center environment. Strong interpersonal skills and the ability to motivate sales are essential. A flexible schedule is required, including evenings and weekends.

Qualifications

• 1+ year experience in management in a call center.
• Ability to manage multiple priorities effectively.
• Demonstrated success in exceeding client expectations.

Responsibilities

• Organize daily activities of call center operations.
• Coach teams of Representatives for sales and customer service.
• Analyze and develop action plans based on performance metrics.

Skills

Time management

Interpersonal skills

Leadership

Communication skills

Data analysis

Sales motivation

Computer literacy

Education

Bachelor's or Associates degree

Job description

Asurion in Cebu City is hiring a Supervisor, Call Center Operations, responsible for leading tech support teams to provide exceptional customer service and meet sales goals. The role includes coaching Representatives, analyzing performance metrics, and ensuring quality standards.

The ideal candidate will have a Bachelor's degree and at least one year of management experience in a call center environment. Strong interpersonal skills and the ability to motivate sales are essential. A flexible schedule is required, including evenings and weekends.