Tech Support Call Center Lead — Coach, Sell and Service

Asurion; Philippines; On-site; PHP 1,845,018 - 2,767,527; Full time

Job summary

Asurion is seeking a Call Center Supervisor in the Philippines to manage and direct the daily activities of a tech support call center. You will ensure consistent service quality and drive sales results through coaching and developing your team of Representatives.

The ideal candidate should have a Bachelor’s degree, a minimum of two years of management experience, and proven leadership abilities to foster an energetic and motivating work environment.

Qualifications

• Ability to handle multiple priorities in a fast-moving environment.
• Proven leadership ability in call performance metrics and sales goals.
• Minimum of two years of management experience in a call center.

Responsibilities

• Manage daily activities and performance of Representatives.
• Drive sales and customer service metrics.
• Provide professional development and performance management.

Skills

Leadership

Interpersonal skills

Communication skills

Time management

Data analysis

Education

Bachelor’s or Associate’s degree

Tools

Call-center software

Job description

Asurion is seeking a Call Center Supervisor in the Philippines to manage and direct the daily activities of a tech support call center. You will ensure consistent service quality and drive sales results through coaching and developing your team of Representatives.

The ideal candidate should have a Bachelor’s degree, a minimum of two years of management experience, and proven leadership abilities to foster an energetic and motivating work environment.