Tech Support & Sales Specialist

Asurion; Mabalacat; On-site; PHP 1,230,012 - 1,845,018; Full time

Job summary

Asurion in the Philippines is seeking a Technical Support Specialist to assist customers with various technical issues. The role demands strong customer service and problem-solving skills, ensuring each interaction meets high-quality standards.

Candidates must have at least a high school diploma and experience in BPO technical support. A passion for technology and proven skills in customer engagement are essential. Join Asurion to enhance customer experiences and support their everyday technical needs!

Qualifications

• Minimum 1 year of BPO technical support experience.
• 6 months of BPO sales experience is a plus.
• Proven capability in supporting mobile technology and devices.

Responsibilities

• Assist customers with technical issues over the phone.
• Undertake service requests and ensure compliance with company policies.
• Educate oneself on technology and provide proactive support.

Skills

Customer service

Technical support

Problem-solving

Digital literacy

Education

High school diploma or equivalent

Job description

Asurion in the Philippines is seeking a Technical Support Specialist to assist customers with various technical issues. The role demands strong customer service and problem-solving skills, ensuring each interaction meets high-quality standards.

Candidates must have at least a high school diploma and experience in BPO technical support. A passion for technology and proven skills in customer engagement are essential. Join Asurion to enhance customer experiences and support their everyday technical needs!